Knowledge Base Administration Guide

Assignments

Based on the Triage workflow, users can assign:

To Manually assign jobs from a Signature

Users can manually assign individual jobs (or an entire) signature from the job search page:

  1. Check the jobs to assign (or you can check all).
  2. Click Update Jobs in the bottom-right corner.
  3. Select an Assignee and State. Optionally, set an Issue and Comment.
  4. Click the Post button.

This will send an email to the user to notify them.

Manual assign

Assigning via Rules

Assign

Resolving Assignments

Once signatures or bugs have been fixed in the repository, a user can resolve their assignments. See the Rule resolution workflow.